FAQs

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Making an application

    All our recruitment is done online, so you’re in the right place. We don’t accept in-store or email applications, but by applying online, your application will reach the store or department you’d like to be considered for. And don’t worry, if there aren’t any vacancies available at the moment, just register for our job alerts and we’ll let you know as soon as one comes up.

    As soon as you’ve submitted your application, you’ll receive an automatic email reply to let you know that we’ll be in touch soon to let you know what happens next.

    Depending on the type of role you’ve applied for the whole process typically takes between two to eight weeks. Applications for instore positions, especially during peak trading periods, can take longer due to the high volumes we receive. Thank you for your patience if that is the case.

    We try to reply to every application because we appreciate the time you’ve taken to apply to us. But, at busy times, this isn’t always possible. So, if you’ve not heard from us within two weeks after the closing date of the application, that probably means your application hasn’t been successful. Do check your junk folder though as sometimes our emails can go in there.

    We want you to make the best application possible and not make any silly mistakes to spoil your chances, we’ve pulled together some points covering the sort of things we’re looking for and the best way of presenting yourself. After all, this is your chance to make sure you dazzle us!

    Your first chance to impress us is through your online application form. So, please check for:

    • Be methodical and thorough in your answers.
    • Try to complete all the factual requirements but give us a sense of who you are and what’s important to you.
    • Make sure that your skills and experience relate closely to the requirements of the role you’re applying for.
    • Keep your information simple, clear and concise. Make your point and make it well, you can always add more detail at interview.
    • Tell us why you want to work for wilko. We want you to love working here as much as we do.

    We welcome applications from everyone. We actively seek to build talented diverse teams at our Support Centre, Retail Stores and Logistic Centres. We ask these questions to make sure all candidates are given the same opportunities. The information is only used for our records and has nothing to do with your application or the person reviewing it as we appoint purely based on meritocracy.

    It’s great that you’d like to come back, in fact, many choose to return! Just apply for the vacancy you wish to be considered for in the normal way.

    Sorry to hear you’re having issues. If you need help with any of the following, please contact support@networxrecruitment.com

    • Uploading a CV
    • Cannot see application in progress
    • Deletion of account
    • Unable to complete application

    Need additional support for whatever reason

    You’re able to withdraw your application at any time by logging into your candidate account.  Once you’ve logged in please go to the applications section where you will find a ‘withdraw application’ button. Select this and your application will be withdrawn. Please note this action can’t be undone.

    If you applied for the wrong role, you’ll need to sign into your wilko account and withdraw the application that you’ve made and then apply for the correct one.

    No, you only need to inform us about any unspent or pending convictions you may have.

    Our vacancies are only advertised for certain period of time and can sometimes close earlier at our discretion.

Interviewing at wilko

    This varies depending on the role you’ve applied for. Don’t worry though either a member of the Resourcing Team or the Hiring Manager will take you through the process.

    Not only do we conduct in person interviews at our stores, logistic centres and our support centre; we also host interviews via Microsoft Teams. These interviews are done via your mobile device, laptop or tablet through the teams app, easily downloaded from your apps store. You’ll be sent a diary invitation with the teams link included, just click the link when you’re ready to join your interview (don’t be late) and your interviewers will be ready to welcome you. Although we won’t be meeting you in person, remember this is still an interview so think about being in a quiet environment, your internet connection and setting your device up in a good position so the interviewers can clearly see you.

    Firstly if you’ve been invited to an interview, we can’t wait to meet you and learn more about your experience. We would recommend before your interview, doing your research, make sure we are the right employer for you.

    • Understand what our values They’re at the very heart of our business and our people. They’ll need to resonate with you too.
    • Be on time. Plan your route and leave plenty of time to get there (or for an online interview make sure you’re set up ready to join).
    • Try to relax and be as natural as you can. Impress us by being yourself, don’t feel you have to be someone or something that you are not. We value you for being you.
    • Read the job description inside out and completely understand it.
    • Be able to give examples of when you’ve proven you have a certain skill set or requirement mentioned in the job description.
    • Prepare some questions of your own to ask.

    Please get back in touch with the store directly either by phone or email through the details left in your voicemail/email.

    A full list of what’s acceptable can be found on the gov.uk website. Your interviewers will also let you know what documentation can be used. We can’t offer you a role without seeing proof of your right to work.

    Unfortunately, due to the volume of applications we receive it isn’t possible to give feedback on an application. If you’re interviewed though, we’ll offer feedback if requested.

    The store should offer you feedback when they contact you to let you know the outcome of your interview. If they didn’t, please contact the store directly by email or phone.

    This depends on the role and your notice period. When you are offered the role, your recruiter will discuss the best start date with you.

    Once you’ve been offered the role and accepted, your paperwork will be sent to you within two-three days (sometimes even quicker).

    For some roles yes you will be required to take a DBS check. This is due to the sensitive data you’ll have access to.

My Account

    Just click forgotten password and an email will be automatically sent to you, so you can reset it.

    You can change your basic personal details by logging into your wilko account. Then: Click Profile > Edit Details > Scroll down > Save.

    Please note this won’t update any details on an application already submitted so it’s very important to check all your details are correct before submitting.

    If you experience any technical difficulties with this, please contact support@networxrecruitment.com

    To change or unsubscribe for job alerts, please log into your candidate account and update your preferences.

    Please log into your account and go to the Profile section and then select Deactivate Profile.

    Keeping your details safe is of high importance to us and by registering and logging in to our secure site we can make sure this happens. Also, creating a profile makes it easier to apply for any other roles with us.

Other questions you might have

    The largest town in the Bassetlaw district of Nottinghamshire, Worksop is only 19 miles from Sheffield and on the northern edge of Sherwood Forest. As it’s on the A57, Worksop has great road links to the A1, M1 and A60 too, as well as great public transport links for the local area, with a handy bus stop on-site and regular bus routes running. Clumber Park is pretty close by too – which is a beautiful expanse of parkland, heath and woods that covers more than 3,800 acres and was once the country estate of the Dukes of Newcastle. It’s a fantastic place to visit. You can explore stunning gardens, peaceful woodlands and a magnificent lake, or just relax with family and friends.

    Please send all reference requests to peopleservices.admin@wilko.com

    If you are 15 or 16 years old, you’re able to work in a wilko store providing you have a child employment licence from your local council. There are limits on the number of hours you will be able to work during term time and holidays when in full-time education. So, if you’re successful following an interview, the store management team will help you to get everything in place.

    Thank you for your interest in a work experience placement with Team wilko. Please contact the Store Manager of the store you wish to work in, and they will be able to discuss this further with you.

    Unfortunately, we don’t offer any internships within our stores or support centre.

    If the question you have isn’t included here, please contact the Resourcing team. theresourcingteam@wilko.com